QFloors Putting Customers First

A message from Chris Ogden of QFloors

We, at QFloors, are all working remotely from home. It took a bit of effort to get it set up so that all 30 employees could each answer incoming QFloors calls and do screen sharing from their home, since they all had different internet providers, router setups, etc.. But we were able to get everyone set up and it seems to be going really smoothly, all things considering.

It is business as usual. It’s a lot different than what our customers are facing. We worry about them, and have spent a lot of time talking and brainstorming about how we can best provide support for them at this time.

They [customers] can still fill out invoices, check inventory or prices, order materials from suppliers (via fcB2B connections in the software), get status updates and shipping notifications, pay bills and other accounting tasks, review and generate various reports, pull up customer or prospect contact lists,etc., all remotely, through their QFloors software. It is making it possible for them to still carry on business, even though they are sheltered at home.

I think that having confidence in knowing exactly what your profitability is, per order, or day to day and month to month, and knowing those numbers are accurate and up-to-date and accessible, is a significant comfort amidst the uncertainty. Information is power. QFloors gives them that information. So that’s been validating as well.

QFloors provides technology that helps with this effort. So it’s cool to be a part of SOLUTIONS during this time of uncertainty.

Chris Ogden, QFloors

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